These documents can help you influence the way you and your loved one get treated by NSW Health services. Below you will find a range of forms, policies and guidelines on how you and your loved one should be treated by NSW mental health services.
There are two sections to this Library:
- For Families & Carers
- Rights & Recognition
- Carer Engagement
- Mental Illness & Substance Use
- Voluntary & Involuntary Patient Admission
- Emergency Departments
- Sexual Safety of Persons with a Mental Illness
- Mental Health Review Tribunal (MHRT)
- Transfer of Care
- Children & Adolescents
- Seclusion & Restraint
- Physical Health
- Suicidal Behaviour
- Where to go if your loved one is NOT receiving appropriate treatment or care in a Mental Health Facility or under a CTO
- For Clinicians & Professionals
MHCN continually updates this Library. If you have an advocacy resource that we have missed, email it to us at firstname.lastname@example.org
For Families & Carers
Rights & Recognition
- The Mental Health Act 2007 was reviewed and amended by the Mental Health Amendment (Statutory Review) Act 2014. This policy directive details the changes that were made to the Act including introducing the concept of a ‘Principal Care Provider’ (the person who is primarily responsible for providing support or care for a consumer) and allowing this person to be provided with similar information about the consumer to the designated carer.
- If you want to nominate your loved one as your Designated Carer, click here to download the form. You can nominate up to 2 Designated Carers to receive information on your treatment and care.
- If you want to identify a Principal Care Provider, click here to download the form. The Principal Care Provider is primarily responsible for providing support or care to the person.
- Hunter New England Local Health District (LHD) have developed a Five Point Plan for Carers detailing the levels of carer engagement in treatment, planning and service provision.
Mental Illness & Substance Use
- For the care of persons with comorbid mental illness and substance use disorder in Acute Care Settings: View the NSW Clinical Guidelines
Voluntary & Involuntary Patient Admission
- A statement of rights must be provided to the patient on admission. Click here to download a copy of the statement of rights form.
- The Mental Health Triage Policy Directive details the mental health triage process and the standards for NSW Health mental health telephone triage services. The policy also outlines the main role and responsibilities of the key stakeholders in supporting the delivery of public mental health triage services. This policy is applicable to all public mental health service types: child and adolescent, adults and older people.
- ‘The Red Book’ Mental Health for Emergency Departments Reference Guide is intended to assist emergency department staff and other clinicians in their care of people experiencing emergency mental health problems. The Reference Guide details practical guidance for how clinicians and first responders to mental health presentations should respond for emergency and acute presentations.
Sexual Safety of Persons with a Mental Illness
Mental Health Review Tribunal (MHRT)
- The MHRT have the power to create, alter, and revoke Community Treatment Orders (CTO). Click here to download a copy of the Treatment Plan Template for CTO.
- Click here to download a MHRT Application for Variation or Revocation of a CTO.
- As the MHRT conducts hearings for people receiving treatment under the Mental Health Act 2007, the Tribunal wants to know what you think about your treatment and your views about the hearing. Click here to download a Self Report Form if you wish to provide feedback to the Tribunal about your experience.
- The Guardianship Application Process for Adult Inpatients of NSW Health Facilities information bulletin is to inform NSW Health staff on how to obtain assistance in making submissions to NCAT (NSW Civil and Administrative Tribunal), arguing that Local Health Districts and Specialty Networks have legal standing to lodge applications for guardianship orders on behalf of inpatients and of changes to NCAT’s practice and procedures.
Transfer of Care
- The Transfer of Care from Mental Health Inpatient Services Policy sets out the principles and requirements for safe transfer of a mental health consumer’s care across health settings. It particularly focuses on the ongoing care needs of consumers who are returning to the community following an episode of inpatient care or who are on approved leave from an inpatient unit. The policy sets out the treating team’s responsibilities in relation to advice, information sharing, and documentation to ensure continuity of care and safety are maintained during the transfer process.
Children & Adolescents
- The Children and Adolescents with Mental Health Problems Requiring Inpatient Care Policy defines the key principles and provides a framework for determining the most appropriate treatment facility for those children and adolescents with mental health problems who require inpatient treatment. This includes admission into the following inpatient units: Specialist Child and Adolescent Mental Health units; Paediatric hospitals and paediatric wards in general hospitals; Adult Acute Mental Health wards; and PECCs (Psychiatric Emergency Care Centre).
Seclusion & Restraint
- The Principles for Safe Management of Disturbed and/or Aggressive Behaviour and the Use of Restraint Policy focuses on dealing with disturbed and/or aggressive patients or other individuals who pose a risk of harm to themselves or others. The policy outlines the principles underpinning the prevention strategies and the management of disturbed and/or aggressive behaviour, and the use of manual/mechanical restraint (as an option of last resort) for NSW public health facilities.
- The Physical Health Care of Mental Health Consumers Guidelines provide a framework and, where available, evidence based guidance to assist NSW Health mental health services to:
- Recognise their role in the physical health care of consumers, including advocacy;
- Clarify appropriate linkages with other health care providers;
- Build stronger partnerships with key stakeholders, including GPs, mental health consumers, families and carers;
- Establish minimum expectations for the physical health care of consumers, together with a program to improve standards; and
- Improve the physical health care of mental health consumers.
- The Clinical Care of People who may be Suicidal Policy assists the specialist mental health workforce to provide care across the community, inpatient and emergency settings in collaboration with other health professionals. The policy aims to support the provision of timely evidence-based clinical care of people at risk of suicide, outline the role and responsibilities of mental health services and clinicians and support a consistent and coordinated evidence informed approach to support application of clinical guidelines and training.
Where to go if your loved one is NOT receiving appropriate treatment or care in a Mental Health Facility or under a CTO
- The Official Visitor Program aims to safeguard standards of treatment and care, the rights and dignity of people being treated under the NSW Mental Health Act 2007 while maintaining an independent community perspective. Their role is to visit people in mental health inpatient facilities and consumers on CTOs; they talk to patients, inspect records and registers, and report on the standard of facilities and services. Official Visitors can assist in resolving patients’ and carers’ concerns, or, with permission, they can resolve the issue on their behalf.
- Call 1800 208 218
For Clinicians & Professionals
Mental Illness & Substance Use
- Effective Models of Care for Comorbid Mental Illness and Illicit Substance Use: Evidence Check Review – This report was commissioned by the Mental Health and Drug and Alcohol Office (MHDAO) to summarise key components for consideration in developing a strategic, practical, coordinated and efficient approach to the clinical management of comorbid mental illness and substance use.
- Hunter New England Local Health District (LHD) have developed a Five Point Plan for Clinicians detailing the levels of carer engagement in treatment, planning and service provision (p.g. 2 of the link).