The NSW Mental Health Carer Experience Survey is now available for the family and carers of people who access public mental health services across different health districts. The service you are attending will have the CES survey and you can request it from staff, so you can give them your feedback.
The survey is an Australian-first set to transform the carer experience of mental health services across NSW.
The survey will provide feedback about the way carers are supported by mental health services. The feedback will improve health outcomes for people living with mental illness and their carers.
Understanding the experiences of family, friends and other carers is a vital part of ensuring they are fully supported throughout their time with the service. The survey asks for responses about the carer’s own experience and recognises the unique perspectives carers bring to the care of the person they are supporting.
The survey will also provide information to ensure the perspectives of family and carers are included in the development, planning, delivery and evaluation of mental health services.
Family and carers will be offered the survey when they come into contact with any of the inpatient or community mental health services across the health district.
The survey is anonymous and can be completed at any time and more than once. Staff can assist with the completion and return of the surveys.
Initially the survey will be paper-based however an online version is in development. It is being translated into 26 languages.
The Mental Health Carer Experience Survey is designed to be an ongoing strategy to enhance the experience of family and carers.
You can view the Mental Health Carer Experience of Service Survey here! It is important to note that the survey cannot be printed and used, it needs to be obtained from the Mental Health service.
For more details about CES, please contact InforMH on 88775120 or INFORMH@health.nsw.gov.au.