Mental Health Carers NSW Inc. is committed to protecting the privacy and confidentiality of clients, staff, Board members, students, volunteers and stakeholders in the way information is collected, stored and used.
Mental Health Carers NSW Inc. ensures mechanisms are in place to demonstrate that decisions and actions relating to privacy and confidentiality comply with federal and state laws.
All staff, volunteers, students and Board members are made aware of this policy during orientation.
Personal information collected by Mental Health Carers NSW Inc. is only for purposes which are directly related to the functions or activities of the organisation.
Mental Health Carers NSW Inc. only uses personal information for the purposes for which it was given, or for purposes which are directly related to one of the functions or activities of the organisation. It may be provided to government agencies, other organisations or individuals if:
- The individual has consented;
- It is required or authorised by law;
- It will prevent or lessen a serious and imminent threat to somebody’s life or health.
Mental Health Carers NSW Inc. takes steps to protect the personal information held against loss, unauthorised access, use, modification or disclosure and against other misuse. These steps include reasonable physical, technical and administrative security safeguards for electronic and hard copy of paper records as identified below.
Reasonable physical safeguards include:
- Locking filing cabinets and unattended storage areas;
- Physically securing the areas in which the personal information is stored;
- Not storing personal information in public areas;
- Positioning computer terminals and fax machines so that they cannot be seen or accessed by unauthorised people or members of the public;
Reasonable technical safeguards include:
- Using passwords to restrict computer access, and requiring regular changes to passwords;
- Establishing different access levels so that not all staff can view all information;
- Ensuring information is transferred securely (for example, not transmitting health information via non-secure email);
- Using electronic audit trails;
- Installing virus protections and firewalls.
If you would like further information, please email us.
If you have any complaints or concerns over the protection of the information you have given to us, please contact Jonathan Harms, CEO MHCN on 02 9332 0777 or firstname.lastname@example.org
If we fail to resolve your complaint, you may refer the matter to the Australian Information Commissioner: https://www.oaic.gov.au/