24hr Telephone Crisis Support is a confidential telephone crisis support service available 24/7 from a landline, payphone or mobile. Anyone across Australia experiencing a personal crisis or thinking about suicide can contact Lifeline. Regardless of age, gender, ethnicity, religion or sexual orientation their trained volunteers are ready to listen, provide support and referrals.
Ph: 13 11 14
Crisis Support Chat: You can chat to Lifeline one-on-one using our online crisis chat service which is available 7 days a week from 7pm-4am (AEST). Anyone in Australia experiencing a personal crisis or thinking about suicide who feels more comfortable contacting them online rather than over the phone can use this service.
Service Finder: Use Service Finder, an online directory, to find free or low cost health and community services in your local area.
SANE have a range of information on their website for people with lived experience and their families & carers, and run a Helpline where you can talk to a mental health professional. The Helpline runs Monday to Friday, 10am – 10pm.
Ph: 1800 187 263
Support Chat: You can also use the SANE support chat which runs Monday to Friday, 10am – 10pm.
GriefLine is Australia’s only dedicated grief helpline service that provides counselling support services free of charge to individuals and families who are experiencing loss and grief.
Accepting the reality of the loss of someone or something we value can be challenging. Many people find the best way to deal with their feelings is to share them with someone they trust.
GriefLine provides free, confidential telephone counselling services to anyone in the community who may need support in order to express their feelings and experiences.
Their volunteer counsellors are trained to listen, care and support.
People who want to access support can call between:
- Midday and 3.00am
- 7 days a week, 365 days a year
Ph: (03) 9935 7400 (Metro Melbourne)
Ph: 1300 845 745 (National)
Office: (03) 9935 7444
Their services include:
- Telephone support
- Online counselling
- In-house one-on-one counselling
- Education and training
- Health support programs
GriefLine counsellors listen, care and support in times of:
- Relationship and family issues
- Family Violence
- Terminal illness
- Natural disasters
- Pet bereavement
- Farming hardship
- Economic hardship and financial anxiety
- Mental health concerns
- Migrant and refugee support
- Carer support
- Isolation or loneliness
MensLine Australia is a telephone and online counselling service for men with family and relationship concerns.
Ph: 1300 78 99 78 to talk with a counsellor anywhere, anytime.
Online chat and video counselling: MensLine qualified counsellors provide free professional counselling and specialise in family and relationship issues, including relationship breakdown, separation and divorce, parenting, family violence, suicide prevention and emotional well-being. Click here to find out how to access their online chat and video counselling.
The Mental Health Access Line is for people to call within NSW and directly link with local NSW mental health services, and to mental health services in other regions throughout NSW. You can also ring them if you or a loved one is experiencing a mental health crisis and may be at risk of harm to themselves or others.
Ph: Call 1800 011 511
QLife is a counselling and referral service for people who are lesbian, gay, bisexual, trans, and/or intersex (LGBTI). QLife provides nation-wide, early intervention, peer supported telephone and web based services to people of all ages across the full breadth of people’s bodies, genders, relationships, sexualities, and lived experiences.
You can call QLife from 3pm – 12 midnight.
Ph: 1800 184 527
They also offer online chat support.
Headspace are the National youth mental health foundation dedicated to improving the mental health and wellbeing of young people. If you are a young person aged 25 years and under, anbd are having a difficult time, you can talk to Headspace vi apone or e-headspace online.
Ph: 1800 650 890
Access e-headspace by clicking this link.
Suicide Call Back Service is a nationwide service that provides 24/7 telephone, video and online professional counselling to people who are affected by suicide.
Ph: 1300 659 467
Carers NSW provides a Carer Line which is staffed by experienced Carer Support Officers who offer emotional support, referrals, and distribute carer specific resources and information, to carers, service providers and community members. Their Carer Support Officers understand the issues carers face and the supports carers can access in their local community. The Carer Line runs Monday – Friday, 9am – 5pm.
Ph: 1800 242 636
Support Groups: Carers NSW run a range of carer support groups across NSW. You can view the support groups, their times and locations by clicking this link.
One Door Mental Health, formerly Schizophrenia Fellowship of NSW, offer a range of support services for mental health carers and consumers. Services include individual support for consumers, carer respite, advocacy, education, carer support groups across Sydney, and youth mental health support.
Ph: 1800 843 539
Support Groups: One Door run a range of carer support groups. You can view the support groups, their times and locations by clicking this link.
The Family & Carer Mental Health Program is funded by NSW Health. The Program provide three types of support:
- Community based education and training programs to families and carers of those with a mental illness.
With an aim to build resilience and improve the ability to cope with the changes of someone with mental illness. Focusing on carer strengths, increasing information and skills and opportunities to share experiences and build networks.
Courses provided: Values, Mental Health First Aid, Supporting Recovery, Communication for Carers, Seasons for Growth, Managing Stress & Increasing Resilience, Holding onto Hope, 8 Stages of Healing, SMILES, Substance Use & Mental Illness, Emotional Intelligence.
- Individual support and advocacy services.
Providing individual support with a focus on emotional support, information and referral pathway’s and individual advocacy.
- Planning and infrastructure support for Mental Health Carer Support Groups.
Planning and infrastructure of support groups, including facilitation, guest speakers on targeted topics to increase knowledge and support for carer networks and reduce isolation.
In each Local Health District (LHD) the program is run by a different Community Managed Organisation (CMO). See the table below for the closest program to you.
Click here to view a list of useful resources on how to self-manage your wellbeing e.g. tips to manage anxiety and stress, how to use yoga and meditation to relieve stress and anxiety and how to optimize your home for healthy stress-free living. This list of resources was submitted by a person with a lived experience of a family member completing suicide, they hope these resources will help others in managing their stress levels.
Who is a working carer? – A working carer is a person who is in paid employment and who cares for a relative or friend who is ill, frail, has a disability or is ageing. They may work full-time, part-time, casually or have a business of their own.
The Mental Health Review Tribunal has a wide range of powers that enable it to conduct mental health inquiries, make and review orders, make and hear appeals about the treatment and care of people with a mental illness.
Ph: 1800 451 510
The Commission (MHCC) deals with complaints about health services provided in New South Wales, Australia. The Commission is impartial and acts to protect the public health and safety. If you have a complaint about a health service you have received, you are entitled to make a complaint. You can contact the MHCC to make your complaint.
Ph: (02) 9219 7444 or toll free on 1800 043 159
If you or a loved one is under the Mental Health Act (2007) and in an inpatient unit, and has a complaint or concern about the treatment they are receiving, they can ring the OV and discuss this with them, and they will arrange someone to come and see you.
Ph: 1800 208 218 (toll free)
Legal Aid run the Mental Health Advocacy Service. The Mental Health Advocacy Service (MHAS) is a statewide specialist service of Legal Aid NSW. they provide free legal information, advice and assistance about mental health law.
They can help:
- People who have been involuntarily admitted to a hospital;
- People appearing before the Guardianship Division of NCAT;
- Relatives and friends are also welcome to call us for advice;
Ph: 02 9745 4277 for information and advice over the phone or you can make an appointment to visit in person at their Burwood office.
Online Service Directory: WayAhead provide an online service directory for all local mental health services in NSW. Find what’s in your local area by searching your suburb or postcode. Click here to access.
For help in an emergency or disaster situation, call 000.