This page provides information for carers on what happens in the emergency department.
We also have information available on how to get someone to hospital and what happens after they are admitted to a mental health facility.
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In NSW, all medium and large public hospitals have mental health staff in the Emergency Department. Small hospitals may need to transfer a person to a larger hospital for a mental health assessment or arrange for a remote assessment by audio-visual link.
People can voluntarily go to the Emergency Department and request an assessment of their mental health. Some people are taken to the Emergency Department against their will because of suspected mental health issues.
People brought to the Emergency Department against their will(1) are generally taken into the Emergency Department immediately.
The Emergency Department staff will make an initial assessment and call the mental health team. They may be given medication if their behaviour is of concern.
The mental health team will complete a full assessment.
In many hospitals the mental health team (authorised medical officers and specialist nurses), are not present in the emergency department all the time. So, there may be a delay before the mental health team commences the assessment.
Tell the staff in the Emergency Department if you are concerned by any delay in the assessment by the mental health team.
The Triage Nurse is the first person you are likely to see at the Emergency Department. The Triage Nurse determines the urgency of each person’s needs. If the person is presenting voluntarily, they may be asked to wait for some time.
If you think waiting will be difficult for the person or they will leave the emergency department without being seen, you should share your concerns with the Triage Nurse.
If a person is brought to the Emergency Department against their will they cannot leave until the full mental health assessment is completed. The assessment by the mental health team must be completed within 12 hours of their arrival in the emergency department.
If a carer or family member has made a written request to the ‘authorised medical practitioner’ at the hospital(2) the person will be required to remain in the Emergency Department until they have been assessed.
For information on ‘How to get Someone an Assessment for their Mental Health’, visit our website here.
The medical officer or accredited person completing this assessment:
When the assessment is completed, the person will be either:
More information is available at:
You can access all our brochures here.
(1) For example, by police or ambulance under Sections 19, 20 and 22 of the Mental Health Act 2007 (NSW)
(2) Section 26 of the Mental Health Act 2007 (NSW)
(3) Section 72B of the Mental Health Act 2007 (NSW)